A comprehensive guide for your hospital visit
General Guide
General Guide
This general guide provides important information about our hospital facilities, services, and procedures to ensure you have a comfortable and efficient healthcare experience.
Key Areas
Before Your Visit
Please carry valid identification documents, insurance cards, and any previous medical records. Inform our staff about any allergies or existing medical conditions. Arrive 15 minutes early for appointments.
Registration Process
New patients need to complete registration at the main reception. You'll need to provide personal information, medical history, and insurance details. The process typically takes 10-15 minutes.
Consultation Procedures
After registration, proceed to the specified OPD. Check-in at the department counter. Wait for your turn in the designated area. The doctor will call you when ready for consultation.
Payment & Billing
Payment can be made at the billing counter after consultation. We accept cash, cards, and cheques. Insurance billing is handled separately by our insurance department.
Medication & Prescriptions
All medications prescribed by doctors are available at our in-house pharmacy. Prescriptions are processed quickly. Ask the pharmacist for any medication-related questions.
Important Points
24/7 Emergency services available
Multiple payment options accepted
English and local language support available
Interpreter services for foreign patients
Cafeteria and rest areas available
Free Wi-Fi throughout the hospital
Guidelines
Maintain silence in waiting areas
Keep valuables secure or at home
Follow staff instructions carefully
Report any issues to the nearest staff member
Sanitize hands before entering patient areas
Wear protective gear as instructed
Need More Help?
Contact us for any clarifications about General Guide